Frequently Asked Questions About Our Restoration Services

We can give you advice based on our previous experiences, but the best way to find out if your loss is covered is to contact your insurance agent. Coverage really depends on your policy’s underwriting.

Usually, a contractor will request you pay the deductible upfront as a form of deposit before work begins. This is typical in most losses.

No. The insurance company can recommend you use someone whom they have had results with before, but the decision is yours to make. Just be sure the scope of work is agreed upon with your insurance company and contractor.

Yes! We work with all insurance companies and deal directly with your adjuster to agree upon the scope and price of work.

Yes! We will work with you to rebuild your home any way you want. We extend our discounted builders’ pricing to you on upgrades on materials for your home throughout the restoration process. You will be responsible for any upgrade costs and anything outside of the insurance company’s scope of work.

Yes. We provide 24/7 emergency services for all types of property damage situations. Whether you’re dealing with a burst pipe in the middle of the night, a storm-damaged roof, or fire and smoke odors after a disaster, you can count on us whenever you need help.

Because we are a local, family-run business located right here in McMinnville, OR, we can typically arrive within two hours of your emergency call. This rapid response reduces damage, lowers repair costs, and helps protect your property from further harm.

Property damage—whether from water, fire, mold, or storms—can spread quickly and become more severe if not handled properly. Professional restoration ensures:

• Damage is thoroughly assessed
• Hidden issues such as structural weakening or mold are identified
• Repairs meet safety and industry standards
• Your property is restored efficiently and correctly

Attempting repairs without proper training or equipment may lead to additional problems and higher long-term costs.

Yes. Our team brings 20 years of experience and is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). These certifications represent the highest industry standards for restoration, cleaning, and damage mitigation.

We do. We provide restoration services to:

• Single-family homes
• Apartments and multi-unit buildings
• Commercial properties
• Offices, retail spaces, and industrial buildings

We understand that any disruption—whether at home or at work—impacts your daily life. Our team works efficiently, so you can get back to normal as soon as possible.

Here are a few steps that can help protect your safety and your property:

• Ensure everyone is safe and evacuate if necessary
• If safe, turn off water or power sources contributing to the damage
• Avoid disturbing affected areas, especially those involving fire damage or mold
• Contact us right away for emergency assistance
• Notify your insurance provider

Once we arrive, we will assess the situation, prevent further damage, and begin restoring your property.

Yes. Unlike companies that only handle the mitigation phase, we provide full reconstruction services. This includes repairing walls, flooring, ceilings, and structural components so your property is restored to its pre-loss condition—or better. Working with one company from start to finish ensures consistency, speed, and high-quality results.